We can be reached via e-mail:customerservice@ezlifecare.com Or, you can reach us by toll free telephone at 1-866-338-4332 or toll free fax at 1-866-537-4276. Our live customer service staff is available Monday - Friday 9am to 6pm EST and after hours a full message can be left with the live telephone operator.

Our live customer service staff is available Monday-Friday 9 am to 6 pm EST and after hours a full message can be left with the live telephone operators.

EzLifeCare.com is committed to protecting your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide us with certain personal information. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

We electronically verify each order three times (if you have ordered online). The first confirmation occurs immediately following order placement and you are obligated to contact us if there is anything to be corrected (items, quantities, mailing and billing addresses). The second confirmation occurs when your credit card is charged. The third confirmation occurs upon shipping, providing you with tracking information where available. Our experienced staff manually checks all orders, and any orders which appear unusual or invalid will be cancelled.

EzLifeCare is committed to protecting your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide us with certain personal information. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With EzLifeCare.com, you will be reimbursed for any amount up to $50 billed to you by your credit card company for fraudulent charges to your account if the credit card number was obtained from purchases made at EzLifeCare.com while using our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

In order to be sure that information transferred between your browser and the EzLifeCare server is secure, it is important to be aware of the security information available to you through your browser. Once you enter the Checkout process (when you are ready to purchase the items you have put into your shopping basket), your connection to our server becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".

In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include:

1. Checkout, where we ask for name, address, email, credit card and other information needed to complete your order.
2. Email Registration, where we ask for your email address.
3. Registration, where we give you the opportunity to store your bill-to and ship-to details (up to 99 ship-to addresses for easy online gift giving) and securely store credit card information for faster online ordering using quick checkout.

The information we collect is used to improve our Website, to notify consumers about updates to our Website and for special offers and promotions. Also, EzLifeCare.com may provide aggregate statistics about our online sales, traffic patterns and related site information to reputable third-party vendors, but these general statistics will include no personal identifying information.

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at noemail@ezlifecare.com or by calling us toll free at 1-888-453-6275.

We do not share our customer postal mailing lists with unrelated companies. By purchasing online, you may receive periodic mailings from us with information on new products and services or upcoming events.

As a strict policy, EzLifeCare.com does not sell, trade, rent or otherwise share your email address with any unrelated company or third party.

You may unsubscribe to email special offers and/or update your email preferences on the email options page. Click on "No thanks. I would like to unsubscribe from your email list" to unsubscribe. If you are signed in, your email address will auto populate for you. Otherwise you must enter your email address and sign in to unsubscribe. You will be taken to the email options page where you may click submit to unsubscribe. Please allow one week for your changes to take place. If you have any questions or concerns you may also contact us by email at noemail@ezlifecare.com. You may also click the unsubscribe link on any special offer email you receive from us and follow the instructions onscreen.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

You may update or change information related to your EzLifeCare.com account by accessing the Account Info section of the Website with your email account and password.