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HOW TO ORDER |
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Order Online: |
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Step 1: |
Select the product you desire to order. |
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Step 2: |
Click the ADD TO SHOPPING CART button. The item you have chosen is shown, as well as the unit price, quantity, subtotal, and the expected delivery lead time (estimared shipping time from manufacturer to EzLifeCare.com). |
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Step3: |
Type in the quantity of the product you wish (if more than 1 unit). Click on the update quantity button.
Now you have three options:
A) Keep shopping, continue browsing other products and adding other items
to your shopping cart (you can click on view basket to return to your cart
at any time from any page on this site)
B) Cancel your order/empty your cart.
C) Check out and continue to the next step. |
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Step 4: |
Checkout:
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Shipping: Choose your shipping option (express post. 3 day delivery, next day delivery. Note: Rush shipping is not available for customers with a PO Box address). You will now be required to fill in your personal information in order to proceed with the processing of your purchase. |
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Payment: |
This step
requires you to enter your credit card information. |
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Review: |
This step
verifies your shipping and billing information. If there are any
corrections to be made, click the BACK button. Once all is correct, click
the YES EVERYTHING IS CORRECT, PLEASE SHIP button to confirm your order.
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Confirmation: |
This step is
to confirm that your order has been placed and that you will receive your
confirmation of purchase by e-mail. |
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Registered
shoppers can save time by using Quick Checkout (Registration allows you to
store your account information, making it easier and faster for you to
place an order.) For more information about Registration click here. |
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Order by Phone:
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Toll free
1-866-3384332. EzLifeCare.com friendly, helpful associates offer fast,
personal service, gift ideas, in-stock status and more. After hours (24/7)
a full message can be left with our live telephone operators. |
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Order by Fax:
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Toll Free
1-866-537-4276, 24/7. You can click here for a printable order form.
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Order by Mail:
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Mail your
completed order form to (click here for a printable order form):
EzLifeCare.com
7310 Mountain Sights Avenue
Montreal, QC, Canada
H4P 2A6. |
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You are welcome to pay by personal check (please note that there will be a
delay in the order to ensure clearance), money order, or credit card.
If you do not wish to include payment information on the form, simply
write call for payment information’ and we will call you upon receipt of
the order. |
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SHIPPING |
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How much will it cost to
ship my order? |
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The shipping and handling charges for the US and Canada are:
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Shipping Costs
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Shipping Method |
Cost $US Funds |
# Of Items |
| Express
Post-5-7 days* |
$10 |
1 Item |
| Express
Post-5-7 days* |
$15 |
2 Items Plus |
| 3-day
Delivery* |
$20 |
Any Quantity |
| Next-Day
Delivery* |
$25 |
Any Quantity |
*The shipping dates are
following the estimated delivery lead time of the order as shown on your order
form.
All shipping dates are subject to delays based on the carrier’s schedule.
EzLifeCare.com cannot be held liable in the event the carrier is late.
To upgrade shipping call customer service toll free at 1-866-338-4332. |
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Can I return items?
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NO RETURN, EXCHANGE OR CREDIT CAN BE ACCEPTED FOR ANY PRODUCT THAT HAS
BEEN USED, THAT THE SEAL HAS BEEN BROKEN, TAMPERED WITH, PARTIALY USED,
THE INTEGRITY OR SAFETY OF THE PRODUCT IS IN QUESTION, OR THE PRODUCT CAN
NOT BE REPACKAGED AND RESOLD.
In the event of a complaint or a request for a return, exchange or credit,
please call customer service toll free at 1-866-338-4332.
Upon agreement, we will send you, by post, a return label with a
forwarding address and a return authorization number, which is required to
be attached to your package when returning. It is very important that the
sales receipt is included as well.
No packages will be accepted by our shipping department which do not
include our label with the return authorization number fixed to the
exterior of the package. |
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SEARCH TIPS |
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To
search.
Enter your search term and click the search button.
To search by product name.
Enter the product name in the search box and click the search button. If
you don't find the product you were searching for, try repeating your
search with or without spaces between the words or with a different
spelling. You may also find the product using a common description or
keyword.
To search by keywords.
Enter the specific word or words that best describe what you are looking
for. For instance, to find sunglasses, type "sun glasses" in the entry box
and click on the Search button.
The more specific the search words you use, the better. Think about what
unique words might appear on the pages you are interested in. Also, try to
use more than one search word whenever you can. Generally, the more search
words you use, the more directed the search, and the better the results.
Search ignores capitalization entirely, and does not distinguish between
lowercase and uppercase versions of words. |
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REGISTRATION |
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What are the benefits of
registering? |
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Registration allows you to store your account information online making it
easier, faster and more convenient for you to place an order. Registered
users can use our "Quick Checkout" feature, which allows you to checkout
in one quick step, check order history and status online, and check the
tracking on your shipments. Registered users will also get exclusive
promotional opportunities. |
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How do I register with you? |
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For Website registration from any page within our site:
Click on the REGISTER button located at the top of the page. The REGISTER
button takes you to a secure Web server that will encrypt and send us your
information. Complete the registration form and click Submit. To register
on EzLifeCare.com, you are not required to enter or save a credit card
number.
When you have an account with EzLifeCare.com and ‘Sign In’ to our site,
our site will recognize you. Once you "Sign In" the system will allow you
to use the "Quick Checkout" feature and will automatically fill in the
checkout forms. You won't need to re-enter your information each time you
make a purchase. |
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How do I sign in? |
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To sign in from any page on the site, click on the "Sign In" button
located at the top of the page. This will bring up the screen that allows
you to enter your email address and password to sign in.
To sign out, click the "Log Out" button at the top of each page. If you
share your computer with other people, you may want to "Log Out" before
leaving your computer. This ensures that no one else will be able to use
your EzLifeCare.com account.
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What if I forget my
password? |
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If you click on the "Sign In" button, this will bring up the screen that
allows you to enter your email address and password. You must fill in the
"Email Address" field so that our system can look up your account. Click
the button to the right of the screen that reads, "Email my Password." We
will then email your password to your registered email address
immediately. |
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I'm having problems with my user name/password.
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If you have forgotten your password refer to, "What if I forget my
password?"
If the site gives you an error message when you enter the user name and/or
password, check your spelling carefully. If you continue to have
difficulty, try changing your usage of upper and lower case letters when
you enter them. If you continue to have trouble, please contact our
customer service representatives at customerservice@ezlifecare.com or call
toll free 1-866-338-4332. |
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How do I update my account? |
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To update your account, you must be signed in. From within the "Account
Info" area you may select "Credit Card Information," "Personal Info", "Or SignIn Info" to alter your account information including billing, shipping and
credit card information. |
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